This privacy policy tells you what data we collect about you and how we use that to deliver our services.
We may collect and store personal data when you interact with us. Examples of when we might do this include when you:-
Contact us by email, phone or other method of communication.
Submit an enquiry.
Register to access our library services.
Support us through a donation or grant.
Provide feedback.
Make a complaint.
Apply for a volunteer vacancy.
All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the Data Protection Act 2018 (amended 2021) and UK GDPR (UK General Data Protection Regulations).
We may collect and store personal data when you interact with us. This can include your:
Name
Address
Email address
Phone number
Payment or bank details (in the case of donors).
Other information relating to you personally which you may choose to provide to us.
This is not an exhaustive list and any personal information we collect will be processed in accordance with our Privacy Policy.
Our use of your personal data will always have a lawful basis, either because you have consented to our use of your personal data, or because it is in our legitimate interests. Specifically, We may use your data for the following purposes:
Providing our library service to you.
Responding to a request from you.
Processing any donations you make to us including the claiming of Gift Aid.
Fundraising or direct marketing.
Monitoring and evaluation to improve our service.
Processing an application to take up a voluntary position with us.
Using our website.
Managing complaints, recording a request from you not to receive marketing information or other administrative tasks such as internal record keeping.
As a data subject, you have the following rights under the Data Protection Act 2018: (amended 2021) and UK GDPR (UK General Data Protection Regulations).
The right to be informed about our collection and use of personal data;
The right of access to the personal data we hold about you;
The right to rectification if any personal data we hold about you is inaccurate or incomplete;
The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you;
The right to restrict (i.e. prevent) the processing of your personal data;
Rights with respect to automated decision making and profiling.
You have the right to ask for a copy of any of your personal data held by us (where such data is held). Under the Data Protection Act 2018, (amended 2021) and UK GDPR (UK General Data Protection Regulations), no fee is payable and we will provide any and all information in response to your request free of charge. Please contact us at info@whitburnlibrary.co.uk